Privacy Policy

Last Updated: April 5, 2026

Metamorphosis Consulting, LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information you provide to us through our website, services, forms, and communications — including SMS/text messaging. Please read it carefully.

1. Information We Collect

We may collect the following categories of information:

  • Contact Information: Name, email address, phone number, business name, and mailing address when you fill out a form, request a consultation, or contact us directly.
  • Communications Data: Messages you send us via email, contact forms, or SMS, including any follow-up correspondence.
  • Usage Data: Browser type, IP address, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
  • SMS Opt-In Data: Your phone number and the date, time, and method of your consent when you choose to receive text messages from us.

2. How We Use Your Information

We use the information we collect solely to:

  • Respond to inquiries and deliver services you have requested.
  • Send transactional communications related to your engagement with us (appointment confirmations, service updates, invoices).
  • Send marketing or promotional SMS messages only to individuals who have explicitly opted in to receive them.
  • Improve our website, services, and internal operations.
  • Comply with applicable legal obligations.

We do not sell, rent, trade, or share your personal information with third parties for their own marketing purposes. We do not use your data for any marketing activity you have not explicitly opted into.

3. SMS / Text Message Communications

3a. Opt-In Consent

We only send SMS or MMS messages to individuals who have provided explicit, prior written consent. By opting in to receive text messages from Metamorphosis Consulting, LLC, you agree to receive messages related to the specific program or service you enrolled in. Consent is never required as a condition of purchasing any product or service from us.

At the time of opt-in, we will clearly disclose:

  • The type of messages you will receive.
  • Approximate message frequency.
  • That message and data rates may apply.
  • How to opt out at any time.

3b. Opt-Out / STOP

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Upon receipt of your STOP request, we will send you a single confirmation message and immediately remove you from further SMS communications. No additional messages will be sent after your opt-out is processed.

3c. HELP

If you need assistance, reply HELP to any of our text messages or contact us directly at sales@metacllc.com or (740) 759-0680.

3d. Message & Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Metamorphosis Consulting, LLC is not responsible for any charges applied by your carrier.

3e. Supported Carriers

SMS services are available on all major U.S. carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and other regional carriers. Carriers are not liable for delayed or undelivered messages.

3f. Opt-In List Sharing

We do not share, sell, or transfer your SMS opt-in consent or phone number to any third party for their own messaging purposes. Opt-in data is specific to Metamorphosis Consulting, LLC only.

4. SMS Platform Providers

To deliver SMS communications, we may use one or more of the following technology platforms. Each provider operates in accordance with their own compliance standards and applicable law:

  • Zoom Phone / Zoom SMS — Zoom Video Communications, Inc. We use Zoom Phone to send and receive business SMS messages. Zoom processes communication data as a service provider on our behalf and does not use your information for its own marketing purposes. For more information, visit zoom.us/privacy.
  • Amazon Web Services (AWS) — Amazon SNS / Amazon Pinpoint — We may use AWS messaging services to deliver SMS communications. AWS processes message data as a data processor on our behalf. Carrier-level STOP and UNSTOP keywords are enforced at the network level by AWS and its carrier partners, ensuring immediate opt-out processing. For more information, visit aws.amazon.com/privacy.

All SMS communications sent through these platforms comply with applicable TCPA (Telephone Consumer Protection Act), CTIA Messaging Principles and Best Practices, and carrier guidelines.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You may adjust your browser settings to refuse cookies, though some site functionality may be affected. We do not use tracking cookies to build advertising profiles or sell your data to advertisers.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, provide ongoing services, or comply with legal obligations. SMS opt-in records — including the date, time, and method of consent — are retained for a minimum of four (4) years in accordance with TCPA record-keeping requirements and carrier audit standards.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of data transmission or storage is 100% secure, we take our responsibility to protect your information seriously and review our security practices regularly.

8. Third-Party Services

We use a limited number of trusted third-party service providers to operate our business (including website hosting, CRM, and messaging platforms). These providers are permitted to use your information only to perform services on our behalf and are required to maintain appropriate confidentiality and security standards. We do not permit them to use your data for their own independent marketing purposes.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention obligations).
  • Opt out of marketing communications at any time.
  • Withdraw SMS consent at any time by replying STOP.

To exercise any of these rights, contact us at sales@metacllc.com.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Metamorphosis Consulting, LLC
Email: sales@metacllc.com
Phone: (740) 759-0680
Website: www.metacllc.com